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Trainwest Management and Consulting, Inc. | Vancouver, BC

We Serve = Inside Sales & Customer Service

You're selling—whether you realize it or not.

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Seven Ways Your Customer Service Team Can Increase Revenues

Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization. 

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LOSING A CUSTOMER HAS A DEFINITIVE COST

Are you wasting money by throwing your customers away?

Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.

 

How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?

Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.

Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.

Who We Are

Trainwest Management and Consulting Inc, a Authorized Sandler Training Center, is today's leader in innovative and effective Sales Training, Management Training and Customer Service Training through their powerful public and private in-house training programs.


Located in British Columbia, Canada we provide Professional Sales Training, Customer Service Training, Leadership Development, Corporate Training & Development, Business Coaching & Consulting, HR Assessments, and Recruitment within Metro Vancouver, Vancouver Island and throughout North America

You're only as strong as your weakest link. 

Customer Service with Sandler

Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists. 

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